Frequently Ask Questions
General
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Who are Webby Monks and where are they located?
Webby Monks operate out from state of the art premises in India. They are well-equipped with the required infrastructure to offer everything we claim.
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What does the cost on your website depend upon?
The cost listed on our order page varies with the amount of work or effort involved in the project, number of pages to be converted, layout of the pages, use of javascript and integration if any. We do not charge for certain interactive components however for certain other components we charge for their integration and customization, if any.
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What is your project delivery time?
We at Webby Monks understand the value of time and ensure that all the projects are delivered on the scheduled time. Orders are delivered on the basis of package (standard or expediate) selected by the client while placing the order. We mention clear delivery timeline on order page.
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Is the provided timeline in terms of working days?
Days shown on order page are actual days by considering our working days while calculating the time line. Our customer care team works 24/7 and development team works from Monday to Saturday.
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How can you be so confident about your quality?
All our Monks are highly experienced and have worked on many similar projects in the past. Moreover, we are aware of all the HTML, CSS issues that you face; and, hence get them corrected with ease.
Technical
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What is the technological competency of Webby Monks?
Monks have a dynamic and vibrant team of experts who work on proven methodologies and make the final website W3C validated with optimized load speed and SEO friendly code.
Alongside, team is well equipped with Javascript frameworks and mobile optimization making Webby Monks one stop shop for all your HTML or CSS conversion jobs.
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What do you mean by PSD to HTML conversion services?
PSD to HTML/XHTML/CSS conversion is the service offered by Webby Monks. Monks will transform your designs created in *.PSD, *.AI, *.EPS, *.JPEG, *.PNG or any other common format, to W3C validated HTML/XHTML codes. Our service includes the conversion of design to HTML/XHTML/HTML5 and related CSS with complete validations, cross browser compatibility along with a wide range of virtual library of interactive components that a client can choose to make their webpage appear phenomenon.
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Do you offer custom PSD designing services for new websites?
Yes, we do offer PSD design services, our experienced design professionals will create designs for you. Let us know your requirement and our team will provide you best fit solution and quote.
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What is an average pixel length to be considered as one page?
As per our guidelines, the average length of one page will be 1400 Px - 2000 PX. Any length above this will be considered as different inner page / (s) and the rates applied for such jobs will be considered for the total number of pages send to us.
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Are your conversions SEO compatible?
Yes, the PSD to HTML/CSS conversion designs created by us are SEO friendly. We strictly follow the structure recommended for HTML based, on Page SEO process. The modified designs are integrated with these SEO semantics to boost the online traffic.
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Do you welcome the changes for the completed markups?
At Webby Monks, we always welcome the changes and make sure our clients are fully satisfied before going back home. In case, the modifications demand great deal of efforts then they will be commended separately. Our after sales service is just immaculate.
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How are hand-coded HTML markups better than other patterns?
The hand coded markups are more qualitative in comparison to those created by the use of software. These accurately hand coded Markups are created on the standardized patterns which makes them readable, cross-browser compatible and W3C compliant as well.
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Do you test the website project before the delivery and how?
Every website project that we accomplish goes through the advanced browser and device testing lab ensuring an immaculate delivery of the website that renders perfectly across all the major devices and different browsing environments.
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Do you also re-convert the website?
If you want to re-convert your existing site then you have to provide us with the local HTML version or the source code of the site. Through this process, we will be able to access the web pages from any of the current location. While forwarding all these details, you should also provide us the information regarding the compatibility of old web pages with different types of web browsers. The screen shot of the web pages will also be helpful in tracking the real look of the web site. If you are interested to add interactive components to the new pages, you can browse them in our library.
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Can you create a customized CMS?
Yes, we do provide custom CMS development, however we first of all try to fit client’s needs in few of the best opensource php CML like Drupal, Joomla and Wordpress.
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Is it possible for you to develop a CMS theme after its markup creation?
Yes, We can develop a CMS theme out of your Markup. If you already have Markup contact us using our contact page, skype or mail.
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Do you also offer code cleaning and improvement of existing pages?
Yes, we do provide code cleaning and improvement of existing pages. Monks at the monastery perform proper code investigation and all the tasks are performed up to the full satisfaction of the clients.
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Who will have the rights over the code?
You will own all the rights to use and modify the code we provide.
Commercial Matters
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Would you require upfront payment?
Yes, upfront payment would be required. Given the extremely short deadlines that we work with, an upfront payment helps us get the project underway immediately.
This way, the markup of your design is started right away which assists us in keeping deadlines.
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Which currencies do you accept?
We accept payment in US Dollars.
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How can I pay?
Payments can be made through PayPal. Moreover, all major credit and debit cards are also accepted.
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Do you offer any discounts?
YWe offer discounts for bulk orders, regular customers & not for profit enterprises. Get in touch with us today to avail the best deal : hello@webbymonks.com
Other Specifications
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What steps should I take further to get the work started on the project?
You can visit our order now page and add relevant specifications about your Markup requirement. By taking a close note of the mentioned specifications, our team will be able to deliver you with expected project quality.
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I need a custom quote, how can I get it?
You can reach us on hello@webbymonks.com and our project manager will analyze your requirement and provide you with the best fit solution with cost estimations and timelines.
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Could you please provide more details on 100% money back guarantee?
Monks are devoted to help you have great quality HTML websites. However, if you still do not think that we managed to provide you what you desire, we will return the entire amount that was charged to you.
Please refer to our Privacy & NDA page for more details.
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Will you be ready to sign a Non-Disclosure Agreement?
We understand and appreciate that your business would have some secrets. Therefore, none of your information would ever be shared; nor, would the work be put up as sample without your permission.
You can also send across your NDA to us at hello@webbymonks.com. We will sign the same and send it back to you. Please refer to our Privacy & NDA page for more details.
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When and where can you be contacted?
Our customer care team works 24/7 & our development team is available from 6.00 AM to 6.00 PM GMT (Monday to Saturday). You can either email us (hello@webbymonks.com), conduct live chat through our website, Skype (webbymonks) or call (UK: +44 20 3290 MONK), (US: +1 213 674 MONK), (Australia: +61 8 7200 MONK), (India: +91 851164 MONK).
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Is there anything else you can offer me?
We are primarily focused on providing PSD to HTML conversion for the web pages however our Monks can also help you with the designing and coding of high quality and compatible Email templates for your email campaigns. Monks also offer template customization services for its 100+ ready to use mobile optimized templates. – visit www.emailmonks.com