Non-Disclosure Agreement
Monks respect the sanctity of your business and our association with you. We, therefore, ensure that all the information you share with us (includes text, designs, art work, clients' details, contact information, etc) is only used for the purpose of HTML coding/designing. Neither your designs nor the completed HTML code is ever shared with any individual/organization, except for the stakeholders.
We would never use your artwork to sell the same on any other sites. Moreover, the designs wouldn't be resold either. All the copyrights of your design/artwork and the finally coded mail stay with you and so do the other rights of use.
You can bank on us completely, as we believe in building long-term associations with our clients that are based on trust, transparency and mutual growth.
You can send across your NDA to us at hello@webbymonks.com and we’d be more than happy to sign it and send it back to you.
Money Back Guarantee
With all our offerings we try our best, to not only fulfill your expectations, but also to surpass them. But in case we fail to deliver satisfactory services to you, you can avail a 100% refund on the charges you paid.
If you are not happy with the service or the final product we will not charge you anything. You can avail a 100% refund under the following cases:
If you are not satisfied with our service, you will be required to provide us with valid reasons for your displeasure with the final product.*
If the order has not been completed according to the specifications. This could include the quality standard that was promised or even the timeline of the same or any other such similar reasons.*
If the work on the order has not been initiated at the time when you raise the refund request. In other words, you want to cancel the order before allowing us to send you the HTML code/design.
*You would lose the copyright of the final product (HTML code/HTML code + Design) and you would be requested to not use it for any official or non official purposes.
Refund Policy
In general, there are two occasions on, which you can avail a refund:
Order Cancellation: The cancellation of the order might happen either from the side of the customer or the supplier. This would be possible only before the work on the order has been initiated. For any such cancellations, the entire amount shall be refunded as the order has been voided (via the card or bank/PayPal account used). While no cancellation fees would be charged by us for any such cancellations, the release of the payment will only happen at the concerned bank's/PayPal’s discretion.
Refund Under 100% Money Back Guarantee: If you are not satisfied with what was offered to you by us, you can avail a complete refund of the amount that was charged to you. All you need to do is send us an email with this regard, along with the valid reason for discontentment with the final product. You shall, then be reimbursed the amount that was charged. This amount will be deposited to your PayPal/bank account.
Post delivery amendments/changes: The above clause is not applicable on post delivery amendments or changes. Prices are subject to change without prior notice.